The Future
Will the next generation of self-checkouts be able to initiate discussions with consumers? Photograph: Micha Theiner / Rex Features In 1950, computer science pioneer Alan Turing famously predicted that "... in about 50 years' time it will be possible to programme computers ... to make them play the imitation game so well that an average interrogator will not have more than 70% chance of making the right identification (between computer and human) after five minutes of questioning." In some ways, Turing was spot on: today's artificial intelligence (AI) has become an integral part of many everyday relationships between consumers and brands. It's the automated chatbot that helps with your banking inquiry, the voice-recognition software that takes your call to the airline company, the self-checkout technology in the supermarket. We talk to the machine and the machine talks back, but often, not very well. The problem is that today's AI is pretty functiona...